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Roles and Responsibilities of a Door Supervisor

 

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Course Details

Overall aim

To ensure that Door Supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.

Introduction

Aim: To introduce Door Supervisors to the Leisure and Security industries.

Objectives: By the end of this session trainees will be able to:

  • Define the role of the Door Supervisor
  • Identify the qualities of a Door Supervisor
  • Identify the key authorities in the Leisure and Security industries
  • State the relationships with the SIA, the police and local authorities
  • State the main objectives of Door Supervisors
  • State the requirements for Door Supervisors under the Private Security Industry Act

Behavioural standards

Aim: To discuss appropriate behaviour for Door Supervisors.

Objectives: By the end of this session trainees will be able to:

  • State the reasons for having behavioural standards
  • State the standards of behaviour required of Door Supervisors
  • State the SIA's specific requirements in relation to licensing and enforcement

Civil and Criminal Law

Aim: To discuss civil and criminal law relevant to door supervision.

Objectives: By the end of this session trainees will be able to:

  • Show an understanding of civil and criminal law
  • State the requirements relating to the use of force
  • State what is meant by 'reasonable' and 'necessary force'
  • Identify types of assault
  • List crimes against property that Door Supervisors may come across
  • Identify the options available when the law is broken

Searching

Aim: To discuss search procedures.

Objectives: By the end of this session trainees will be able to:

  • State the reasons for searching premises
  • State how to search people and their property
  • State 'conditions of entry' and the importance of obtaining permission to search
  • State the difference between general, random and specific searches
  • Define an 'offensive weapon'
  • State the hazards of conducting a search
  • State the procedures for recording articles seized during searches
  • Identify the options available to Door Supervisors if they find items during searches

Arrest

Aim: To discuss arrest procedures.

Objectives: By the end of this session trainees will be able to:

  • Identify offences
  • State the agreed procedures for arrest
  • State the limitations to a Door Supervisor's powers of arrest
  • Specify why arrests should only be made as a last resort
  • State the procedures following an arrest

Drugs Awareness

Aim: To discuss drugs and drug abuse.

Objectives: By the end of this session trainees will be able to:

  • Identify key areas of drugs misuse legislation
  • State some of the symptoms of drug abuse
  • Identify the most common types of illegal drugs
  • Identify signs of drug dealing
  • State how to deal with customers found in possession of drugs
  • State the procedure for handling seized drugs
  • Identify Health and Safety issues in relation to illegal drugs
  • State how to dispose of contaminated waste

Recording Incidents and Crime Scene Preservation

Aim: To discuss incident recording and crime scene preservation.

Objectives: By the end of this session trainees will be able to:

  • Identify the types and reasons for records
  • State the reasons for recording incidents
  • Identify incidents that need recording and when to call the police
  • Explain what information a record should contain
  • State the rules for incident book/notebook entries
  • Identify the different types of evidence
  • State how forensic evidence can be obtained at a crime scene
  • State the basic rules to follow to preserve evidence

Licensing Law

Aim: To discuss licensing law and the licensee's social responsibility.

Objectives: By the end of this session trainees will be able to:

  • State the licensing objectives under the Licensing law
  • State the law in relation to refusing entry and ejecting customers
  • State police powers in relation to licensed premises
  • State the different types of licences and permissions available for premises
  • State the rights and duties of licensees and Door Supervisors as their representatives
  • State the law in relation to young persons
  • State the conduct that is considered unlawful under licensing, gaming and sexual offences legislation

Equal Opportunities

Aim: To discuss Equal Opportunities and Discrimination.

Objectives: By the end of this session trainees will be able to:

  • State what is meant by equal opportunities, prejudice and stereotyping
  • State the relevance for Door Supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
  • State how these Acts may be enforced

Health and Safety at Work

Aim: To discuss Health and Safety in the workplace.

Objectives: By the end of the session trainees will be able to:

  • Statethe main areas of Health and Safety legislation
  • State the purpose of 'duty of care'
  • State the responsibilities of the employer, employees and self employed
  • Identify typical risks, hazards and spillages
  • Identify safety signs and safety signals
  • State the precautions to be taken in the manual handling of heavy goods
  • State the precautions to be taken against HIV, hepatitis and other infectious diseases

Emergency procedures

Aim: To learn the basic procedures for emergency situations

Objectives: By the end of this session trainees will be able to:

  • Identify common human responses in an emergency
  • Identify the reasons for fire certificates and occupancy figures
  • State the three components of fire
  • Explain the importance of knowing the venue's fire and evacuation procedures
  • Identify the types of fire extinguishers, and their use
  • State the procedures for a bomb threat
  • State how to act in a first response situation requiring first aid
  • State who to contact in first aid situations


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